100% live support – 24x7x365.

Zero hassle. Zero risk. Zero excuses.

You want to run your business in the knowledge that your hosting is functioning at optimum efficiency, and without the hassle of unscheduled downtime. Managed hosting allows you the freedom to do just that. But finding a hosting partner with the genuine ability to deliver is another matter.

Unlike other hosting providers, we don't simply pay lip service to customer support. We live it. Last year alone we handled 90,000 support calls. 98.3% of those calls were answered within 20 seconds.

And expect to speak to a human being – no call queuing or voicemail systems, with 1-hour hardware replacement, immediate emergency response and 24-hour turnaround for routine changes – guaranteed.

This means the minimum of disruption to you and your business.

Emergencies happen. And when they do you can depend on us to be ready and able to assist you in every way possible – 24x7x365 – zero excuses.

A service team handpicked for their technical and communication skills

No more feeling like you're just another number in a queue. Every Smartbunker customer is assigned a personal account team who make it their business to understand you, your needs, your organisation and your hosting configuration – highly skilled technical and customer service specialists, dedicated to solving your problems and providing you with real, practical assistance whenever you need it.

No skeleton crews. No graveyard shifts. Just genuine live UK-based support from qualified experts and our own 3rd line service technicians – 24x7x365. Zero hassle. Zero risk. Zero excuses.

Managed Hosting – how does the process work?

Ordering your managed hosting with Smartbunker couldn't be easier – we've developed a simple 3 step process to get you up and running with the minimum of fuss.

Support Process

Step 1:

Following an initial consultation with one of our Windows or Linux managed hosting specialists, we will put together a proposal which will include the project overview and pricing summary, as well as our service level agreement, terms and conditions, and an order form.

Step 2:

Once orders are received, the servers, operating systems and optional components will be installed to your exact specification, and made ready for the time they are required.

Step 3:

Our support teams will provide all access information and support required for testing, and assist as required to get your online presence operational and running optimally.

That's it!

Accreditation

Our support operation is fully accredited to BS EN ISO 9001:2008 (Cert. no GB8765).

Smartbunker promise:
  • 1 hour hardware replacement
  • 100% uptime SLA
  • 24x7x365 UK support
  • Military-grade physical security
  • Flexible contracts
  • Zero carbon energy consumption

A world of experience - Smartbunker's 24x7x365 UK-based customer support team delivers managed services to some 40,000 end user organisations across 73 countries, handling over 90,000 change requests each year

Contact Smartbunker

100% managed hosting services.

100% flexible packages.

If you consider data hosting to be critical to your future business success, Smartbunker will be happy to tailor a solution to meet your needs and your budget.

To find out how we can keep your business safely online, contact the Smartbunker team today on 0800 043 2477
or email enquiries@smartbunker.com