The Smartbunker Support Team

100% live support. 100% uptime - guaranteed.

Unlike some hosting providers, we don’t simply pay lip service to customer support. We live it. Our support team are all based in the UK and are employees of Smartbunker - we don’t outsource support. From the moment you contact us with a query, we take prompt action to ensure that it’s dealt with seamlessly. If our support desk 1st line technicians are unable to resolve your question independently, they will refer it to our on-site 2nd and 3rd line technicians for instant attention. We guarantee an immediate emergency response, 24-hour turnaround for routine changes and 1-hour hardware replacement.